Privacy Policy

1. Introduction

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Zamambongi Guest House ("we", "our", "us") is committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the Protection of Personal Information Act (POPIA), 2013.

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2. What Information We Collect

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We may collect the following types of personal information:

• Full name and surname

• ID or passport number

• Contact details

• Emergency contact details

• Booking details and guest preferences

• Payment information

• Vehicle registration number

• CCTV footage (for security purposes on our premises)

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3. How We Collect Information​

 

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We collect your information through:

• Direct booking via phone, email, or in person

• Online bookings made through our website or third-party platforms

• Guest registration forms at check-in

• Cookies and analytics tools used on our website (where applicable)

• CCTV systems on our premises.

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4. Why We Collect Your Information

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• We collect and process your information for the following purposes:

• To manage your booking and stay

• To verify your identity

• To process payments and issue invoices

• To provide personalised guest experiences

• To ensure security and monitor activity on the premises

• To comply with applicable laws and regulations

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5. Sharing of Information

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• We will not sell or share your personal information with third parties for unrelated purposes. However, we may share your data with:

• Our authorised employees and agents

• Third-party service providers (e.g. payment processors, IT support)

• Law enforcement agencies or regulators when required by law

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6. Your Rights Under POPIA

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• You have the right to:

• Request access to your personal information

• Request correction or deletion of your data

• Object to the processing of your data

• Lodge a complaint with the Information Regulator

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7. Data Security

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• We implement appropriate security measures to protect your personal information against loss, unauthorised access, or disclosure. This includes secure storage, encryption where applicable, and access control measures.

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8. Retention of Information

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• We retain personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

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9. Cookies and Website Tracking

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• If our website uses cookies or analytics tools, you will be informed and given the option to accept or decline. These tools help us understand user behaviour and improve our online services.

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10. Changes to This Policy

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• We reserve the right to update this policy from time to time. The latest version will be available on our website or at our reception desk.

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• 11. Contact Us

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• If you have questions about this policy or wish to exercise your data rights, please contact:

• Zamambongi Guest Houses & Spa

• Email: zamambongi@gmail.com
  Phone: 083 780 0687
  Address: 50 Protea Ave, Schuinshoogte, Newcastle, KZN